Knowledge Management Systems in construction: a case study in the Portuguese industry

  • YEAR
    Vaz-Serra, Paulo
    Gardiner, Blair
    2016 Conference Papers
    Architectural Science and Design Assessments
    Conference Papers


Knowledge Management Systems (KMS) are a structured framework for the retention and application of organisational knowledge. The costs of investment in KMS can be high and such systems need to be well planned to increase the likelihood of success. KMS in construction companies have been analysed in the last decade by both industry and academia to identify the best solutions for successful implementation. This research reports on a comparative case study in Portugal on the perception of KMS by construction professionals, architecture and engineering consultants and consultants in the business, information technology, and communication sectors. This comparison helped to identify the lessons learned in sectors where KMS are successfully developed and transpose this learning to the construction industry. Research data was obtained through semi-structured interviews encompassing professionals, Operational Managers, Project Managers and technical experts to ensure that a broad range of views was obtained. Findings demonstrate that for a KMS to be effective and successful in the construction industry, the system should be seen as integrated rather than external. This paper identifies the need to prepare a successful KMS in organisational culture with a strategy and identification of values of knowledge into an integrated organisational process.


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