Commercial and academic buildings’ performance – comparative analyses of occupants’ perceptions

  • YEAR
    Baird, George
    Wareing, Sara
    2016 Conference Papers
    Architectural Science and Space Quality
    Conference Papers


The BUS Methodology was used by the authors and their collaborators to survey 55 buildings in which the 4000plus occupants scored 45 factors related to their perceptions of the performance of these buildings. The aim was to analyse these scores in different ways to elicit any differences in users’ perceptions. Unlike some previous analyses where the focus was on the average scores for each building, here it is individual occupant’s scores being considered. Following analysis of the response rate to each question and a comparison of the two methods, full tabulations of the average scores are presented and compared for four paired sets of users – sustainable vs conventional building users, New Zealand vs overseas building users, New Zealand sustainable vs New Zealand conventional building users, and commercial vs academic building users. Overall, it was evident that the users of the sustainable buildings were scoring them better than the conventional buildings, both for the entire database and for the New Zealand buildings; and while academics tended to score their buildings worse than commercial building users the differences in the averages, while significant in many cases, were small numerically. Key findings and their implications for user perception based benchmarking are summarised.


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